Conectar Igualdad

1. Who get to receive the netbooks?

Students from Public high schools, special education schools and teacher training institutes throughout the country.

2. Do private school students receive computers?

No. The program is aimed at students of high schools, special education schools and teacher training institutes depending upon the State.

3. Do elementary students receive netbooks?

No. At the moment the program includes public high schools, special education schools and teacher training institutes.

4. Do Teachers receive netbooks?

Each public high school, special education school and teacher training institute is assigned an amount of netbooks to be used by teachers.

5. Are Netbooks delivered to kids that already have computers at home?

Yes. The computers delivered by the program were especially developed for educational purposes and have programs and functions that computers purchased in stores don´t have. Every high school student from public schools, special education schools and teacher training institutes will receive netbooks.

6. Only 5th year students receive netbooks?

No. The program includes all students in public high schools from 1st to 5th year, of special education schools and teacher training institutes that depend on the State.

7. Is it mandatory to use the netbook in some subjects or is it up to the school to decide?

The objective of Conectar Igualdad Program is to introduce and promote the use of new information and communication technologies as a learning tool in all curriculum areas. However, the incorporation in each school and by each teacher will be related to the educational plans of each establishment.

8. How is the program subsidized?

The funding is made through the Guarantee Fund of Sustainability (FGS) of ANSES, who purchased an Argentine State´s Treasury title to pay in a period of time, having as a specific destination the financing of this program. In 2010 USD 300 million will be invested and in 2011 about USD 1,000 million. Everything is done through bidding conditions.

9. How do I make a suggestion or complaint about the program?

Any proposal or complaint can be made by accessing the Contact Form.

1. How do I take away the computer?

The delivery of the computers is done through the school you assist. Each school has scheduled a tentative plan for the distribution of computers based on the agreements made by the Federal Council of Education. It is subject to modification by the intervention of institutional authorities.

2. What If I missed school the day of the delivery of the netbooks?

Correo Argentino is in charge of the distribution of the netbooks. If in the first visit it wasn´t possible to deliver all the computers to the students due to the absence of either of them, another visit should be made to meet delivery.

3. Why weren´t delivered any netbooks to my school yet?

Each school has scheduled a tentative plan for the distribution of computers based on the agreements of the Federal Council of Education. It is subject to modification by the intervention of institutional authorities.

4. Who determines which school gets or not the netbook?

Each public high school, special education schools and teacher training institutes will receive their educational netbooks. The delivery order responds to a schedule.

5. Does the netbook need to be requested somewhere?

No. The program has identified all public high schools, special education schools and teacher training institutes across the country that will receive netbooks and their students as well, so you don´t need to perform any application process.

1. Does the equipment have a guarantee?

All the netbooks that make up the Conectar Igualdad Program have integral technical support for a period of between 2 and 3 years, depending on the model. Support and maintenance include repair, with the supply of original spare parts and change of the necessary parts, free of charge, and ensures that the service is provided by qualified personnel. To have replacement warranty or technical service for the delivered equipment you necessarily need to have registered your equipment in advance.

2. What do I have to do once I got the netbook?

Once you have the computer in your hands you have to register it in order to enable it and access the warranty and technical support. You can do so by filling out the form you will find by clicking on Register your netbook.

3. What do I have to do if I lost or got stolen the computer?

In both cases you have to make the complaint to the appropriate police department and authority in your school. Once the police report is filled out, complete the form you will find by clicking on Notice of complaint for robbery / theft or loss.

4. May I take the computer to my house?

Yes. The computer is another tool you can use in order to learn and we not just do so in school. Moreover, you surely will need it to do your homework.

5. Do they give me the netbook or do they lend it to me?

The netbook is given away on a loan, that means you borrow it for as long as you are a regular student at the school. If you successfully complete your high school studies you can keep the computer.

6. How do I access my educational netbook´s technical support?

To qualify for replacement warranty or technical service that is included with the delivered equipment you necessarily need to register your equipment in the form you will find by clicking on Register your netbook.
In view of any technical inconvenient with the netbook or the 3G modem (Pendrive kind), you must immediately notify the school authorities and begin the process of warranty service. If you are a student at a public technical school you must communicate with the school´s technical reference who will guide you on the next steps.
If you are a student at a public high school, special education school or a teacher training institute, contact the technical advisor at your school. If you do not have one, the school authorities or the student as a last resort must fill out the form you will find by clicking on Technical Support Request.

7. What are the keys needed to activate each operating system?

Every time you turn the computer on you will be required to choose the operating system you want to use (Linux or Windows).
If you choose Linux: when you run it you will be required to enter username and password. The username you must enter is: student and the password: pixart (small letters).
To use the installed programs that run on Linux you do not need any passwords.
If you choose Windows you must activate some of the programs that are included in the computer and run under this operating system.
Office activation: when trying to use any of the Office family programs (Word, Excel, Access, etc..) you willl be requested an activation key. This key is written on a label attached to the bottom of the computer.
Math 3 activation: When attempting to run this program you will be requested an activation key. This key is written on a label attached to the bottom of the computer.
In the manual "Introduction to the use of the netbook”, which comes with every netbook, you will find detailed information of the equipment. In the manuals of "Digital Literacy" for Windows and Linux, you can access the information needed to operate the computer programs. For more information you can check out the materials found in the training section.

8. What to do before starting to use the equipment?

The battery must be charged first before using the computer. Plug in the computer until the orange battery-shaped indicator turns green, indicating that charging is complete. From that moment on it makes no difference if you use it plugged or with the battery. To protect your battery useful life it is desirable that you plug again the computer when the load reaches 30%. You will obtain the battery charge percentage by positioning the cursor on the battery-shaped icon located at the bottom right of the screen, in both operating systems.

9. How does the security system work?

The security system helps protect the information that is both in the computer and the equipment. It operates continuously and has an internal and inseparable device from the machine that locks the computer in case of theft or loss. The equipment will not be able to start once it is locked, even if you format the disk. If your computer gets locked, you must go to your school's technical advisor. If you don´t have one, the school authority or the student as a last resort must fill out the form you will find by clicking on Technical Support Request.

10. How long does it take the warranty to replace the equipment?

The deadline to give a response is 48 hours. If there is a problem with the software, you can use the same computer. If there is a problem with the hardware, it is likely that you will be assigned another equipment until yours is completely repaired.

11. Who should I call if the computer does not work?

If the computer does not work or stops working you have to turn to the technical advisor at your school. Failure to have a technical consultant, the school authority or the student as a last resort must complete the form you will find by clicking on Technical Support Request.

12. The computer does not start or after pressing the power button, there are no signs of any activity at all, what do I have to do?

It is important you make sure the the system is properly shut down and perform the following tests:
1) Remove all external devices if any (eg USB devices, SD Mem, etc.).
2) Isolate netbook power charger (eg connect the netbook directly to the wall socket without sharing supply with other devices via UPS, voltage stabilizers, etc.).
3) Turn on the computer again to confirm it is running properly. If the problem persists continue with the instructions of the next step.
4) Try replacing the battery with another one.
Turn on the computer again to confirm it is running properly. If the problem persists, report it to the technical advisor at the school or contact the equipment´s technical advisor.

13. The machine is locked, what do I have to do?

After spending some time out of school computers are automatically blocked. This makes impossible its use to prevent theft. They must be unlocked by the staff responsible at school.

14. The battery cannot be charged

Near the plug where the charger is connected there is a light that indicates the battery status.
If the light is a flashing blue it means that the load is being performed.
If the light is a permanent blue, the battery is charged.
If the light is off for a long time the battery is not plugged in or is not being recognized.
Note: If the computer reports the temperature indicators are too high to continue the load it is necessary to disconnect the charger and then disconnect the battery. Let the equipment stand a few minutes to continue with the normal load.

15. I can not access the Internet, What could the problem be?

First of all make sure that the wireless net card is connected.
To do so, there is a light indicator, next to anothers such as the battery one, etc.
If the wireless card indicator is off, press the key combination FN + F1 to turn it on.
If you still can not access the Internet try restarting the computer and see if other students have the same problem.
You might be connected to an internal network without access to the internet, in which case you can share files among users of the network but not access the Internet.

16. There is a sign displayed in Windows / Linux "wrong battery condition", what does it mean?

This indicates a malfunction of the battery (or that it is not entirely well connected). Make sure the connection is appropriate.

17. The Linux operating system asks me to enter username and password, which ones are they?

The username is student and the password is pixart.

18. What happens when the desktop icons disappear?

When an icon is not used for some time, the operating system automatically tags it for deletion. The programs are still installed and can be accessed by following the path: Start Menu (Start> Programs). To re-create a shortcut:
Search in the start menu the desired program.
Place the cursor over the corresponding icon and right click on it (secondary button). A menu with options will appear.
In it, one of those options is "Send To>." Position the mouse over there. This will open another menu with different options.
Select "Desktop (create shortcut)."

19. The time displaying on the computer is not accurate, how do I change it?

Double-click on the bottom right of the screen (where the clock is).
This will open the “Date and time Properties´ window” which has three tabs: date and time, time zone and Internet time.
At the Time Zone tab (accessible by clicking on it), make sure it figures "(GMT -03:00) Buenos Aires" in the white field. Otherwise, click on the field and select it from the list. Then click on "Apply."
Go back to the Date and Time tab (by clicking on it) and correct the data. When finished, click on "Accept".

20. Does the server has to be always on?

For netbooks to work properly it is essential that the server is turned on without interruption during the school day.

21. Do I need to make security copies (backup)?

It is always advisable to do a back up regularly so you can count on a security copy of all the information. This allows you to recover data in case of loss of the original one.

1. Where can I find the instructions to load teachers and students’ enrollments?

You have a Manual for Principals where you can have all the information you need to load the enrolments. You can access it by clicking on Enrollment Load Manual.

2. When do I have to load the enrollment?

Agents from ANSES will contact every educational institution and will guide principals in the key generation and the students´ enrollment.

3. What documentation must be gathered in order to register students in the application, registration and netbook delivery form?

You must have the following data: last name, first names, identity card, and CUIL both of the student, as well as of the person who will sign the loan (Mother, father, tutor or responsible adult) and last but not least, the bailment signed.

4. How do you generate the student´s Cuil?

The student must complete this process with his father, mother or tutor if he is underage or on his own if he is an adult.
If he is underage he should go to the nearest ANSES with his identity card, his father´s, mother´s or tutor´s identity card as well (the original and a copy) and a copy of his birth certificate.
If the student is an adult he should just go with his ID card and a copy of it.

5. What happens with foreign students who still have no documentation?

In this case ANSES generates a temporary CUIL with which the student may be registered in the application. In order to do this, the organism will request certain documentation according to his residence status. If they fail to gather the necessary information for them or their parents to generate the Cuil, the consultants should count them in the number of students who are loaded in the "SECTIONS". They should not be loaded at the tab "STUDENTS´ENTRY” but at the closure tab “TOTAL AMOUNT OF STUDENTS WITHOUT DOCUMENTATION”.

6. What is the documentation requested by ANSES to generate the CUIL for foreign students?

For foreigners with permanent residence in the country the same documentation as for the argentines is required.
For non-permanent resident foreigners in the country it is necessary for them to present a certificate from the National Direction of Population and Migration or their passport or an entry permit issued by consulates in the country or under international agreements.
For foreigners with permanent residence abroad entitled to a Social Security benefit in Argentina,they must present the document from the country of origin or the agreement apllication form.

7. What are the keys we must generate?

There are two kinds of keys, one for teachers and principals and a second one related to the school building.
Teachers and principals must have the Social Security Personal Key given by ANSES. This key must be generated both by the authority of the facility as well as by the designated operators or advisors to load the student data at the Conectar Igualdad form. After generating the key, you must print the USI-07 form and take it to any office at ANSES to enable it. (This must be done by each designated operator, presenting each of them their form,ID card original and copy).
Meanwhile, educational institutions should arrange the Corporate Social Security Key so that their teachers could Access the Conectar Igualdad Program Application. This key can only be generated by the authority of the establishment by accesing ANSES home page (www.anses.gob.ar). There you will find the form USI-20 Conectar Igualdad version. This should be printed and filled out.

1. Are Technical schools included in the Conectar lgualdad Program?

Yes, they are included. The netbooks delivered in 2010 at technical schools belong to the program "Digital Educational Inclusion" which was implemented by the Ministry of National Education. In late 2010 this program was merged with Conectar Igualdad. From the beginning of the 2011 school year, the Conectar Igualdad Program will progressively complete coverage of public technical schools enrollments, foreseeing that in 2012 the entire enrollment of these schools will be completed.

2. Do all students at technical schools receive a netbook?

Netbooks delivered at technical schools in 2010 are part of a program of the Ministry of Education which is prior to Conectar Igualdad. Those netbooks are designated for the upper grades 4 th to 6 th (or the equivalent years depending on jurisdiction). As from 2011, with both programs merged in Conectar Igualdad, the deliveries will be gradually completed over 2011 and 2012 to reach all students.

3.May I keep the computer once I have finished technical school?

Yes, that is correct. The difference between Digital Inclusion Program and Conectar Igualdad Program is that netbooks can not be removed from the establishment in the first case. Since late 2010, Conectar Igualdad absorbed technical schools, allowing children to take the netbooks home. Since the previous program to Conectar Igualdad had another dynamic, as from 2011 Technical Schools must fulfill a series of requirements to meet delivery. The student who finishes high school at technical professional schools gets the netbook for good, provided he has fulfilled all academic requirements, no later than on the examination dates in March of the following year in which he has completed his courses.